Cité Logique Drummond inc. ___|-|| F.A.Q. |-||__

Be sure you have followed every step of the installation on your operating instructions. A question? You might find the answer in our FAQ. Regular updates are made to adjust to new inquiries. For any other question, fill in the information form at the bottom of this page. (Ne pas oublier le formulaire de demande d'information à la fin)

You can reach us by phone between 8AM and 4PM EST, Monday through Friday except on holidays at
819-477-3266

Have on hand your product's serial number.

Serial number is on the back of the box, below the Velcro ™.

My ConforTeck does not work?

Verify connection to the 12 Vdc outlet. Press ON / OFF button. If LEDs are not on, verify battery voltage as well as the fuse that powers your 12 Vdc outlet. Also verify fuse inside the power jack of your ConforTeck.

My ConforTeck words only when pressing ON / OFF button and shuts off when releasing the button?

In case of a short-circuit on insoles, handles or thumb heater's outputs, your ConforTeck will automatically shut off. Find and repair short-circuit and your ConforTeck will start working normally again. Note that your ConforTeck will also automatically stop if battery power is too low. Verify battery power and replace it if needed.

How to control temperature?

Press heat decrease and increase buttons (boots, thumb or handles).

How to plug my handles and thumb heaters?

See diagram included