Validation of your warranty
Keep your original purchase invoice for validation of the 1 year limited warranty. See below for more details.
Satisfaction guarantee
LES ÉQUIPEMENTS CONFORTECK inc., are determined to offer you first quality products. Our success is based on the total satisfaction of our customers. This is why ConforTeck products are covered with a satisfaction guarantee of 10 days starting from the date of purchase. If for any reason your are not satisfied, contact us within 10 days to get a personalized return number. Return us the material as new, in its original packaging with your invoice and we will give you back your money, taxes included.
Shippping and handling fees are the customers' responsibility, thus why they are not refundable.
Any product shipped without personalized return number will be sent back to the sender at his expenses.
***The various sales points are free to manage the satisfaction guarantee at their discretion.***
Limited warranty
***Please note that it is no longer necessary to fill out a form to claim the guarantee. Only the original purchase invoice will be requested.***
Your ConforTeck™ is covered by a limited warranty of 1 year from the date of purchase, subject to the provisions and exclusions set forth below, which covers all defects in materials or workmanship of ConforTeck™ products during the warranty period. This limited warranty is provided by ÉQUIPEMENTS CONFORTECK INC.
Claims Procedure
In the event of a product defect, you must obtain a return merchandise authorization (RMA) number from our customer service either by email : info2@conforteck.com or by phone : 1877.977.3266. Please have ready the serial number of the product. You must give a detailed description of the problem. Once your personalized RMA number obtained, please send us back the product clearly identified with this RMA number at the address mentioned below with the original purchase invoice within 10 days after the issuance of the RMA number by our customer service. If the product is not properly identified as provided herein, it will be returned to the sender without any inspection or repair. TRANSPORT COSTS ARE NOT COVERED BY THIS WARRANTY and are at the sole expense of the purchaser/user.
Exclusions
This warranty does not cover damages or failures resulting from accident, neglect, misuse, improper installation, storage or use, damages caused by water or resulting from a lack of maintenance or improper maintenance, or use other than that for which the product was designed.
This warranty does not cover any product whose serial number or protective seal has been removed or damaged, or a product which has been modified by the user. This warranty does not cover scratches, tears, or discoloration of the product, as well as damage or loss resulting from or occurred during the transportation of the product.
In either of the above mentioned situations, the warranty will become void. ÉQUIPEMENTS CONFORTECK INC. reserves its right to inspect a product before fulfilling all or part of its obligations pursuant to this warranty.
This warranty does not cover transportation costs, which are at all times at the expense of the recipient of this warranty. To be covered by this warranty, the product must be transported in accordance with the claim procedure described herein.
This warranty is limited to the repair of the product, its replacement or refund of its purchase price, at the option of ÉQUIPEMENTS CONFORTECK INC. Any repair or replacement made under this warranty is itself guaranteed for the remaining term of the original warranty.
ÉQUIPEMENTS CONFORTECK INC. does not guarantee the spare parts availability or any repair services beyond the warranty period granted herein.
This warranty is EXCLUSIVE and is the only warranty provided in connection with the sale and use of Conforteck™ products. ÉQUIPEMENTS CONFORTECK INC. EXPRESSLY EXCLUDES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, CONTRACTUAL OR STATUTORY, INCLUDING WITHOUT LIMITATIONS ANY WARRANTY OF QUALITY OR FIT FOR A PARTICULAR PURPOSE, EXCEPT WHERE SUCH WARRANTIES CAN NOT BE EXCLUDED AS A RESULT OF THE LAW.
Other conditions and denial of responsibility
The responsibility of ÉQUIPEMENTS CONFORTECK INC. is limited to this warranty and can not in any case be more onerous than the selling price of the product. No information, advice or representation (oral or written) of ÉQUIPEMENTS CONFORTECK INC., its authorized service centers, dealers, agents or employees can modify this warranty or create a different one. In the event of any failure of the product, ÉQUIPEMENTS CONFORTECK INC. has no other obligations and the customer has no other recourse than those specified in this warranty.
Even in case of notice by the buyer/user of the possibility of damage, neither of ÉQUIPEMENTS CONFORTECK INC. nor anyone else involved in the development, production or distribution of ConforTeck™ products shall be liable for direct or indirect damage or injury, nor for exemplary or punitive damages. Some Provinces do not allow the exclusion or limitation of such damages and this exclusion may not apply to your particular case.
This limited warranty gives you specific legal rights. You may also have other rights which vary from Province to Province.
The safe use of ConforTeck™ products is on your sole responsibility. Please see instructions for more details.